Shipping Policy
Last updated: October 4, 2026. Standard delivery takes 7–15 business days to the United States and Canada. Here is everything you need to know about processing times, delivery estimates, shipping rates and tracking.
1. Order Processing Time
- Orders are processed within 3–5 business days, Monday to Friday, excluding public holidays
- Orders placed on weekends or holidays are processed on the next business day
- A shipping confirmation email with tracking details is sent as soon as your order leaves our warehouse
2. Where We Ship
We currently ship to the United States and Canada. We are unable to ship to P.O. boxes, APO/FPO addresses or destinations outside these two countries.
3. Estimated Delivery Times
United States — Standard — 7–15 business days — Free over $49 · $7.49 below
Canada — Standard — 7–15 business days — Free over $49 · $7.49 below
Canada — Standard — 7–15 business days — Free over $49 · $7.49 below
Delivery estimates start from the dispatch date and exclude our 3–5 business day processing time, so the total time from order to delivery is usually 10–20 business days. Estimates are not guaranteed and may vary by carrier, customs and season.
4. Shipping Rates & Free Shipping
- Free standard shipping on orders of $49.00 USD or more
- Orders below $49.00 USD ship for a flat $7.49 USD
- Eligibility is based on the subtotal after discounts and before taxes
- If a discount brings your subtotal under $49.00 USD, standard shipping charges apply
- Any duties or import taxes on Canadian orders are the responsibility of the recipient
5. Order Tracking
You will receive a shipping confirmation email with your tracking number once your order is dispatched. Tracking can also be found in your Elloglow account under Orders. If you have not received tracking within 5 business days of purchase, contact support@elloglow.com.
6. Taxes, Duties & Remote Areas
- Applicable sales taxes are calculated and displayed at checkout
- Canadian orders may be subject to customs duties or import taxes, payable by the recipient
- Delivery estimates may vary slightly with carrier routing, seasonal volume and customs clearance
- We do not ship to P.O. boxes or APO/FPO addresses
7. Lost, Damaged or Delayed Packages
If your order is lost in transit or arrives damaged, contact support@elloglow.com within 7 days of the expected delivery date with your order number and photos of the packaging and items. We will file a claim with the carrier and send a replacement or issue a full refund. We are not responsible for delays caused by customs clearance, carrier disruptions, severe weather or incorrect addresses provided at checkout.
8. Contact Us
Still need help? Email support@elloglow.com or use the chat button in the bottom-right corner of any page. Returns, exchanges and refunds are covered on our Return & Exchange Policy page.
