Privacy Policy

Last updated: August 28, 2026

This Privacy Policy describes how ElloGlow (“we”, “us”, or “our”), operated by ElloGlow, with registered offices at 3rd Floor, Building E, Nanhai Wanda Plaza, North Yongsheng West Road, Nanhai District, Foshan City, Guangdong Province, China, collects, uses, and protects your personal information when you visit elloglow.com (the “Site”) and purchase our products. By using the Site, you agree to the practices described in this policy.

1. Information We Collect

  • Information you provide: name, email address, shipping and billing address, phone number, and order details when you place an order or contact our support team.
  • Payment information: payments are processed by our payment providers (e.g., PayPal). We do not store your full card numbers on our servers.
  • Information collected automatically: IP address, browser type, device information, pages visited, referring URLs, and interaction data collected through cookies and similar technologies.
  • Review and correspondence information: content of emails, reviews, and messages you send us.

2. How We Use Your Information

  • To process and fulfill your orders, including shipping, returns, and size exchanges under our Perfect Fit Guarantee.
  • To provide customer service and respond to inquiries.
  • To send transactional emails (order confirmations, shipping notifications).
  • To send marketing emails, only where you have opted in. You may unsubscribe at any time via the link in every email.
  • To improve the Site, analyze traffic, and prevent fraud.
  • To comply with legal obligations.

3. Cookies and Tracking Technologies

We use cookies to keep your cart, remember preferences, and understand how the Site is used. We also use analytics and advertising partners that may set cookies to measure and improve our marketing. You can control cookies through your browser settings and through the consent banner presented on your first visit. Disabling essential cookies may affect checkout functionality.

4. How We Share Your Information

We share personal information only with service providers necessary to operate our business:

  • Payment processors (e.g., PayPal) to complete transactions.
  • Shipping carriers and fulfillment partners to deliver and return your orders.
  • Email and analytics service providers.
  • Authorities, where required by law or to protect our legal rights.

We do not sell your personal information.

5. International Transfers

We are based in China. If you access the Site from the United States or elsewhere, your information may be transferred to and processed in China. We take reasonable measures to protect your information during transfer, including encryption in transit.

6. Your Privacy Rights (United States — California, Colorado, Connecticut, Virginia and other states)

Depending on your state of residence, you may have the right to:

  • Know what personal information we collect and how it is used;
  • Request access to, correction of, or deletion of your personal information;
  • Opt out of targeted advertising and the “sale” or “sharing” of personal information (we do not sell personal information);
  • Not be discriminated against for exercising these rights.

To exercise any of these rights, contact us at support@elloglow.com. We will respond within the timeframe required by applicable law.

7. Your Privacy Rights (EEA/UK — GDPR)

If you are located in the European Economic Area or the United Kingdom, you have the right to access, rectify, or erase your personal data, restrict or object to its processing, data portability, and to lodge a complaint with your local supervisory authority. Our lawful bases for processing include contract performance (order fulfillment), legitimate interests (site security and improvement), and consent (marketing emails).

8. Data Retention and Security

We retain order information as required for tax and accounting purposes, and other personal information only as long as needed for the purposes described in this policy. We use SSL encryption, a web application firewall, and access controls to protect your data. No method of transmission is 100% secure, but we take reasonable steps to safeguard your information.

9. Children’s Privacy

The Site is not directed to children under 16, and we do not knowingly collect personal information from children under 16.

10. Third-Party Links

The Site may link to third-party websites (e.g., social media). We are not responsible for their privacy practices and encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Material changes will be communicated via email or site notice where appropriate.

12. Contact Us

Questions about this Privacy Policy:

  • Email: support@elloglow.com
  • Mailing address: 3rd Floor, Building E, Nanhai Wanda Plaza, North Yongsheng West Road, Nanhai District, Foshan City, Guangdong Province, China