Refund & Returns Policy

Last updated: August 28, 2026

We want you to love how your ElloGlow pieces fit. If something isn’t right, our returns and exchange process is simple, and shipping is on us (U.S. orders).

1. 30-Day Returns

You may return unused items within 30 days of delivery for a full refund to your original payment method.
Items should be unworn and unwashed, with tags attached and original packaging where possible. For hygiene reasons, panties and intimate items can only be returned if the hygiene liner is intact.
We provide a prepaid return label — you never pay for return shipping within the United States.

2. Perfect Fit Guarantee — Free Size Exchange

Try your order on at home. Wrong size? We will ship the correct size for free — shipping covered both ways (U.S. orders).
To exchange, email support@elloglow.com with your order number and the size you need.

3. How to Start a Return or Exchange

Email support@elloglow.com with your order number and reason.
We will reply within 1 business day with your prepaid label (returns) or exchange confirmation.
Refunds are issued after the returned item is received and inspected, typically within 3–5 business days, to the original payment method.

4. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with a photo — we will replace it or refund you in full, including any shipping paid.

5. Non-Returnable Items

Items marked final sale (clearly stated on the product page).
Worn, washed, or altered items without manufacturing defects.

6. Late Returns

Returns requested after 30 days from delivery may be eligible for store credit at our discretion.

7. U.S. Shipping Policy

Free standard shipping on U.S. orders of $49 or more (contiguous 48 states).
Orders are processed within 1–2 business days. Standard delivery time is added at checkout based on your location.
International shipping rates and duties are calculated at checkout and are the responsibility of the customer.